Service and Maintenance

Overview

Our mission at SUMCAB Robotics is to provide our customers with rapid, reliable and customer-oriented technical solutions in the form of high-quality products and services.

We provide a comprehensive, single-source product-service combination including everything from the initial consultation to the development of application-specific products, optimisation and maintenance of new and existing systems.

Our customers assure us that they have achieved significant process optimisations through the services we have provided. See for yourself: check out our success stories!

Our Services

Service & Support

Our customers’ requirements are highly complex and different from one another. Our candid and competent consultancy service will help you find the right, application-specific solution for maximum system uptime and efficiency  

Development & Production

Our services begin during the product development phase before the actual production of the cable retraction and connector systems. To cater to our customers’ specific requirements, we offer bespoke solutions rather than standard designs. Therefore, our starting point is always to ask what our products will have to achieve and how we can support you in finding the most efficient solution.

Together with our customers, we develop a technical implementation plan, which includes comprehensive documentation, CAD-based construction drawings and, if desired, sampling and prototyping. For us, this means teamwork in an equal partnership and a consistent focus on both user and application requirements.

Installation & Final Check

A competent team of experienced service engineers then ensures that our products are professionally installed and commissioned at the customer's site,

whereby our highest priority is to ensure the smooth operation of your facility. Following a detailed visual and functional inspection and the preparation of the relevant documentation, our final check (performed as part of the installation of any SUMCAB cabling system) provides you with confirmation that the system is working correctly within the robot production line. The successfully concluded inspection forms the reference point for the validity of the contractually agreed warranty.

Maintenance Management

Industrial robot failures are inefficient and expensive. SUMCAB’s preventive maintenance service facilitates planning, is usually more cost effective than paying for repairs as and when faults occur and increases process reliability. Our service includes a thorough analysis of the site conditions in which your system is operating and the preparation of a customised integrated maintenance schedule based on our findings.

YOUR BENEFITS

  • Speed and Flexibility

    Whether it's a new or existing customer, initial installation or system modification, major order or small project, we deal with every issue in a quick, flexible and non-bureaucratic manner. We can guarantee this because we have a perfectly tuned team drawn from members of the Services, Technical and Marketing Departments. Our experts know their trade and do everything in their power to help our customers achieve a solution in a rapid and efficient manner – the fact that our highest priority is to maximise our customers’ system uptime is always uppermost in their minds.

  • Reliability and Commitment

    Regardless of the task you entrust us with, you can rely on us. Every customer, every project, and every enquiry is extremely important to us. We see ourselves as partners to our customers and place great importance on collaborating on an equal footing based on appreciation and mutual respect. We wish to achieve a high-level of personnel benefit and satisfaction for you through a continuous focus on quality, conscientiousness and commitment.

  • Customer Oriented and Resource Saving

    We operate in a resource-saving manner. Our objective is, on the one hand, to increase the productivity of your facility and, on the other, to extend the life cycle of the individual components we install by providing individual consultancy and bespoke solutions. Our customers assure us that they have achieved significant process optimisations through the services we have provided, resulting in fewer disruptions and longer service intervals, which saves resources and money.

I’m here for you

Our mission at SUMCAB Robotics is to provide our customers with rapid, reliable and customer-oriented technical solutions in the form of high-quality products and services.

Do you have any questions or would you like more information about our products and services? Then simply get in touch with us, using either the contact details above or our contact form. We'll get in touch with you without delay!